Privacy Policy

Effective date: July 20, 2018

DUKAS SA respects the privacy of visitors to our website and of individuals whose personal information we receive through form submissions and other related services. This privacy policy explains how we collect personal data on our website and how we process that data.

By providing your personal data to our website, you agree to the information handling practices described in this privacy policy. We encourage you to read the section entitled “Your Choices” below to understand the choices you have regarding your personal data.

This Privacy Policy also applies to the personal data we collect through other means, which are combined with data collected through doukas.com.gr.

1. Information We Collect

We collect the following data regarding users: (1) information voluntarily submitted to us ("User Provided Information"), (2) technical data collected automatically from all visitors to the doukas.com.gr website (described detailed below in the section “Collection of Passive Data”) and (4) information we collect from third parties.

User-provided information: We may collect user-provided data when you choose to provide us with your personal information through the doukas.com.gr website, even when you send us an email asking a question. We may retain content sent through contact forms for a period of up to six months. Information submitted through them is used solely for customer service purposes and is not shared with third parties, for marketing or other purposes, unless otherwise required by law.

Passive data collection: Like most web services, we automatically receive and record information from the browser you use when you visit doukas.com.gr in our server logs. We may use various technological methods, including clear GIFs or Pixels (also known as "web beacons") and "cookies", to collect this information. We use both session cookies and persistent cookies. The data we collect through these automated methods may include, but are not limited to, your IP address, information from cookies, a device or user identifier, browser type, operating system type, content and pages visited on the doukas.com.gr website, the frequency and duration of your visits to said website and the "Referring URL" (ie the page from which you were directed to the doukas.com.gr website). We may also use cookies on the doukas.com.gr website to store session information on your hard drive. If we combine any information collected through passive means with personal information, we treat the combined data as personal data in light of this Privacy Policy. In other cases, we use the data collected by passive means in aggregated statements with an anonymized character.

For more information about the technologies we use and how they work, you can refer to the Cookies Policy below.

2. Use of Collected Data

We process personal data to create and strengthen our relationship with you. We may use personal data a) to provide, improve and maintain the doukas.com.gr Website, b) to prevent abusive and fraudulent use of the doukas.com.gr website, c) to display personalized content on the doukas.com.gr website, d) where permitted by applicable law, to send you updates, including via e-mail, about our products and services, e) to answer your questions and for other customer service purposes, and f) for other administrative purposes related to the organization's internal operation.

We may use your email address, including any email address submitted through the doukas.com.gr website as set out in the "Communication and Unsolicited Marketing Communications" section.

On the doukas.com.gr website, we may process collected data in a passive manner in order to: (a) remember your information so that you do not have to re-enter it during your session or the next time you visit the website, and (b) track aggregate website usage metrics, such as the total number of visitors and pages viewed;

3. Disposition of Collected Information

We do not sell or otherwise dispose of email addresses and other personal data that we collect directly through the doukas.com.gr website. However, please note that any information you voluntarily choose to display in any part of the doukas.com.gr website is publicly available, and may be collected and processed by us or others without restrictions. We hold data, including that which is classified as personal, as follows:
Service Providers DUKAS SA
We may provide personal data to third parties to perform internal organizational functions in the context of fulfilling contractual obligations (e.g. maintenance, security, data analysis, email transmission, CRM, database management services, email marketing, surveys or data hosting). We require that these contracting third parties agree that the processing of personal data by them is carried out in accordance with this Privacy Policy and exclusively and only for the purpose of providing the necessary services, and to the extent required by the principle of proportionality.
Legal Obligations
We may release personal data if we believe in good faith that it is required to do so pursuant to a judicial or administrative order or other obligation arising from applicable law. In addition, we may disclose personal data a) in cases where we believe in good faith that it is appropriate or necessary to take preventive measures to avoid civil, administrative, criminal or other sanctions, b) when required to protect the rights, property or the safety of DUKAS ABEE or the general public, c) if required to protect our staff and services from fraudulent, abusive or illegal actions, d) to investigate and defend the organization against third party claims and e) to assist administrative and judicial authorities in the performance of their duties.
Aggregate and non-personal data
We may share non-personally identifiable aggregates with existing or prospective customers and partners or the press in order to demonstrate website usage, identify industry and advertising trends, and for general publicity purposes.

4. Your choices

On the website doukas.com.gr
You, as a visitor to our website, may not provide us with personal information. Also, you can at any time request access to your personal data in order to update or correct certain personal information about you, by contacting us at dataprivacy@doukas. com.gr. You still have the right to request from DOUKAS ABEE the deletion of your personal data, in accordance with the applicable legislation. You can exercise your rights with the following requests:

Exercise of Rights

Additionally, you may opt out, when you first provide DOUKAS ABEE with any personal information, to receive marketing information from DOUKAS ABEE regarding products and services (including both our own products and services and those of third parties). You can see the "Communication and Unsolicited Marketing Communications" Section for more information about changing your preferences or opting out of marketing information.

Please note that even if you update or remove personal data that you have provided to us, your personal data may be kept on file and in backups for a reasonable period of time for legal purposes.

5. Communication and unsolicited Marketing communications

If you have chosen to receive updates from us, including via newsletter@doukas.com.gr, we may send you messages and updates about your account, updates about the doukas.com.gr website and, where permitted by applicable law, information about products and services, including but not limited to social media updates, email and mail. If you no longer wish to receive the newsletter, you can declare your wish by following the steps specified in the specific messages. You can also inform us about your preferences regarding receiving newsletters and postal mail messages by contacting us through the methods available in the "Contact" section of the website. Editing recipient lists and sending newsletter campaigns is done using the Mailchimp marketing automation platform. You can find out about the privacy policy of the specific platform at https://mailchimp.com/legal/privacy/

6. Social networks

We collect certain information provided to us through the Social Media pages of DUKAS SA. DOUKAS ABEE does not maintain a direct relationship with the end users of each social network and also does not decide how the latter uses the end user's data. DOUKAS ABEE uses this data, exclusively and only in the context permitted by each Social Media platform. The end user's interaction with these platforms is governed by the privacy policy of the company providing it. If you are a user of one of the social networks in which DOUKAS ABEE has an official page and you want to edit or delete any data collected about you on this website, you should contact the relevant social network directly.

7. International users

The website doukas.com.gr is hosted in the European Union. We may use service providers in the European Union or elsewhere to process data. If you use the doukas.com.gr Website outside the European Union, please note that your personal data may be transferred to other jurisdictions where the service providers and their partners are located. Some of these jurisdictions, including the United States, may not have equivalent data protection laws in place as the European Union. By using our Site, you agree that your personal data may be transferred to the United States and other jurisdictions as explained in this section.
Disclosure to Third Parties
As described in the "Disposition of Collected Information" section above, personal data may be transferred from the E.U. to third parties. We contractually require third parties to whom we share personal data to provide at least the same level of protection as described in this policy.
In compliance with applicable law, we may also disclose, upon lawful harassment, personal data to public authorities for law enforcement or national security purposes.

Communication, Complaints and Dispute Resolution
Natural persons of the European Union who have questions regarding how we process their personal data can contact us at dataprivacy@doukas.com.gr . We will work to resolve any problem immediately and will respond no later than 45 days after receipt.

8. Security

The security of your information is important to us, including, but not limited to, personal data collected through the doukas.com.gr website. We use reasonable security measures to protect against the loss, misuse and alteration of personal information under our control, both during transmission and at the time of reception. This includes, among other things, the use of a firewall and encryption when exchanging data with the website. Although we make every effort to maintain the security of this personal data, no method of transmission over the Internet or method of electronic storage can be described as 100% secure and therefore we cannot guarantee that it will remain free from unauthorized access, use , disclosure or alteration. Further, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent hackers or other unauthorized persons from illegally accessing or obtaining this data.
If we become aware of a security breach involving your personal data, we will notify you promptly so that you can take appropriate protective steps. By using the doukas.com.gr website or by sending personal data to us, you agree that we can contact you electronically regarding security and privacy issues related to the use of the doukas.com.gr website. If a security system breach occurs, we may post a notice on our home page or elsewhere on the doukas.com.gr website as well as send you a message to the email address you provided.

9. Analytics

In addition, we use Google Analytics to analyze the use of the doukas.com.gr website by our visitors. Google Analytics provides us with aggregated data to help us make business decisions. Google, as a third party, controls the data collected through Google Analytics and you should check their own privacy practices before using the DOUKAS ABEE website. You can find out about Google's privacy policy for Google Analytics at https://support.google.com/analytics/ answer/6004245.

10. Embedded content from other sites

Posts on this website may contain embedded content (eg videos, images, articles, etc.), displayed using iframes or other equivalent method. Embedded content from other websites behaves exactly the same as if the visitor went directly to the other website.
These websites may collect personal data, use cookies, incorporate additional tracking mechanisms, and track your interaction with this embedded content, including tracking your interaction if you have an account and are logged in to that website.

11. Third Party Advertising Networks

We work with advertising networks to help us serve ads on third-party websites and to measure the success of our respective campaigns. Ad networks are third parties that serve ads based on your visits to both our and other websites. This allows ads to be targeted appropriately, showing you updates on products and services that are expected to be of interest to you. Ad network providers, advertisers, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other technologies to measure the effectiveness of their ads and tailor advertising content for you. These third party cookies and related technologies are governed by the respective third party's privacy policy and not this one. We may provide advertising networks with data about the use of our websites, as well as aggregate information about visitors to our website.
You can opt-out from many ad networks, including those owned by

Opting out from one or more members of the Network Advertising Initiative ("NAI") and/or Digital Advertising Alliance ("DAA") only means that those members will no longer provide targeted content or advertising to you. It does not imply a complete cessation of serving targeted content or advertisements on our site or other sites. You may still receive advertisements, for example based on the specific website you have visited. Additionally, if your browsers are set to reject cookies when you visit the above opt-out pages, or you subsequently delete those cookies, or use a different computer or change web browsers, your opt-out from NAI or DAA may not be more effective. Additional information is available on the NAI and DAA websites, accessible from the links above.

12. Privacy Policy Updates

We may periodically update this privacy policy. In such event, we will modify the "effective date" at the top of the privacy policy. Prior to any update that would make this privacy policy significantly less restrictive with respect to the processing or disclosure of personal data collected prior to the update, we will provide advance notice of the impending update by publishing a notice on our website. We encourage you to periodically review this privacy policy to be aware of the collection, processing and disclosure of personal data. Your continued use of our website constitutes your consent to the updated privacy policy.

13. Contact

If you have questions about this cookie policy, you can contact us at dataprivacy@doukas.com.gr

Cookies Policy

Like most services provided via the internet, DOUKAS ABEE may automatically receive and record data when you use the doukas.com.gr website. We may use various technological methods, including clear GIFs (also known as "web beacons") and "cookies", to collect this data.

This Cookies Policy aims to inform you about the operation of such cookies and clear GIFs, and must be read in conjunction with the Privacy Policy of DUKAS ABEE.

1. Cookies and other automated means of data collection

In this policy, cookies and other automated means (eg web beacons) will be referred to collectively as "cookies", unless expressly stated otherwise.

This section provides definitions and information about some of these technologies and how they work.

Cookies

A cookie is an alphanumeric text that a website stores on a visitor's computer and that the visitor provides each time they return to the website. The vast majority of websites use cookies. Because the browser provides this information to the website on each visit, cookies serve as a kind of tag that allows a website to "recognize" a browser when it returns.

Cookies store information about your activities on a website or other platform. For example, cookies may store information about your session to easily log into a previously visited website or other platform. They allow to make the use of the doukas.com.gr website more pleasant and to improve its functionality.

Clear GIFs

Clear GIFs (also known as web beacons) are used in conjunction with cookies to help website operators understand how visitors interact with their websites. A Clear GIF is usually a transparent graphic image (usually 1 pixel x 1 pixel) placed on a website. Using a Clear GIF allows the website to measure the visitor's actions by opening the page that contains it. It makes it easier to track and record a recognized browser's activities, such as the path of pages visited on a website.

Clear GIFs, which can be embedded in web pages, videos or e-mails, can allow a web server to read certain types of information from the browser, check whether you have viewed a particular web page or e-mail, and determine, among other things, the date and time the Clear GIF was viewed, your computer's IP address, and the URL of the web page from which it was viewed.

2. What information do we collect passively?

The information we collect through the automated methods above may include, for example, your IP address, cookie information, a device or user identifier, browser type, operating system type, the content and pages you visited on the website doukas.com.gr, the frequency and duration of your visits to said website and the "Referring URL" (ie the page from which you were directed to the doukas.com.gr website). We may also use cookies on the doukas.com.gr website to store session information on your hard drive.

If we combine any information collected through passive means with personal information, we treat the combined data as personal data in light of this Privacy Policy. In other cases, we use the data collected by passive means in aggregated statements with an anonymized character.

3. How do we use passively collected data? ​​

On the DOUKAS ABEE website, we may use passively collected data to: a) remember your information so that you do not have to re-enter it during your browsing or the next time you visit doukas.com. gr, b) to track your participation in various sections of the doukas.com.gr website, c) to provide personalized services to you, including the provision of recommendations, c) to track aggregate website usage metrics, such as total number of visitors and pages , and d) the management, operation and improvement of the DOUKAS ABEE Website and our other services and systems.

4. What kind of cookies we use and why

Necessary: These cookies are used exclusively (i) either to transmit a communication over an electronic communications network or (ii) to allow the provider of an information society service to perform that service as requested expressly by you.

Performance: These cookies collect information about how visitors use a website, for example which pages visitors visit most often and whether they receive error messages from websites. These cookies do not collect information that identifies a visitor. All information collected by these cookies is aggregated and therefore anonymous. it is only used to improve the way a website works.

Functionality: These cookies allow the website to remember the choices you make (such as your username, language or region you are in) in order to provide you with improved, more personalized functionality.

Social Networks: These cookies are used based on social networking functionality or when using plugins provided by social media platforms and integrated into the website (e.g. a "Like" button on a web page)

Advertising: These cookies collect information related to web browsing activity in order to inform advertising networks about website traffic so they can provide targeted advertising.

Whether a cookie is considered primary or third party is based on the domain from which the cookie originates. Primary cookies are those cookies set by the website itself that the user is visiting at the given time (in this particular case cookies registered by doukas.com.gr). Third-party cookies are cookies set by a domain other than that of the website the user is visiting. If a user visits a website and another entity sets a cookie through that website, this is a third-party cookie.

Session cookies allow website administrators to log your actions during a browser session. A browsing session starts when you open the browser window and ends when you close the browser window. Session cookies therefore have a temporary lifetime. When you close your browser, all session cookies are automatically deleted. On the contrary, persistent cookies are cookies that remain on your device for the period of time specified in the cookie. We use both session and persistent cookies.

You can find more information about the specific cookies we register and the specific purposes for which we use them in the preferences window.

5. How to disable or delete cookies

You can configure your browser by modifying its options to prevent cookies from being accepted altogether or to prompt you before accepting any cookies from a website. If you do not accept the use of cookies, you may not be able to use all parts of the doukas.com.gr website.

You can also disable cookies on the doukas.com.gr website by modifying your settings here:

[gdpr_preferences text = "Privacy Preferences"]

6. Changes and updates to the cookies policy

We may periodically update this cookie policy. In such event, we will modify the "effective date" at the top of the Privacy Policy. Prior to any update that would make this cookie policy significantly less restrictive regarding the processing or sharing of passively collected data prior to the update, we will provide advance notice of the upcoming update by posting a announcement on our website. We encourage you to periodically review this cookie policy to be aware of our use of passively collected data. Your continued use of our website implies your consent to the updated cookie policy.

7. Contact

If you have questions about this cookie policy, you can contact us at dataprivacy@doukas.com.gr